The University of Messina launches Sibilla, a chatbot that helps students.
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Hi! I'm Sibilla, your assistant. How can I help you?This is how the chatbot introduced by the University of Messina to help students looking for information presents itself.
The tool is active 24/24 and is in the experimental phase: 'This means he is still learning and improving thanks to your help.'.
Sibilla, the secretarial chatbot
Sibilla It replicates the activities of the secretariats of the University of Messina. It is able to answer questions – even in English – relating to
– Registrations and enrollments
– University fees and student contributions
– Bachelor's and Master's degree courses
– Postgraduate courses (state exams, specializations, master's degrees, doctorates)
– University facilities, offices, locations, and spaces
– Useful services and resources for studying and student life.
Learning the language of bots
The initiative also teaches students how to deal with digital tools that are increasingly pervasive in everyday life.
The university suggests the correct language for obtaining information from the chatbot.
'Be clear and specific when writing:
Evita questions too vague, such as “How does university work?” or “I want to enroll.”
Better write, eg:
“What documents are needed to enroll in Medicine?”
“How much do I have to pay for the second year?".
For the avoidance of doubt
To avoid mistakes that could compromise your university career, the University of Messina reiterates the importance of verify the information provided by Sibilla, still in its infancy.
Il university website, moreover, is packed with useful information for students. Each topic is explored in detail, and can even be listened to.
As with any artificial intelligence tool, Sibilla learns from human interaction. Humans are always available for feedback or suggestions via email. [email protected].
