Survey: Tell us about your wheelchair accessible travel booking experiences

1) Who I am *

Disabled
caregiver (e.g. family member, friend, personal assistant, social worker)
other

1) specify ...

2) which booking tool I used *

online (websites)
offline (travel agency, ticket office)

2) online (websites) -> specific

2) offline (travel agency, ticket office)

travel agency
ticketing

3) what type of service have I booked *

countryside house.
transportation (tick bus, metro, train, plane, ship, other)
excursion
complete trip

3) transport (tick bus, metro, train, plane, ship, other -> specify)

other transportation

3) excursion -> specify

3) complete trip -> short description

4) have I indicated the need for accessibility linked to the conditions of disability? *

Yes No

5) when the reservation was made

6) What problems have I encountered *

a) inaccessibility or transport difficulties -> short description
b) inaccessibility or difficulty in the accommodation facility (e.g. buildings, bedrooms, bathrooms)

short description

7) did I report the problem? *

(if yes, check the box)

If so, the report was made to

travel agency
service manager (e.g. transport company, hotel manager)

specify

8) what assistance did I receive following the report? *

prompt solution of the problem, without any additional burden and cost on my part
solution of the problem with additional charges and costs, with the help of
no solution

b)

travel agency
service manager

c)

with compensation
without compensation

8) Additional notes

9) has the travel experience respected the promises received during the booking confirmation phase, as regards the accessibility of services for the disabled? *

(if yes, check the box)

10) was it easy to book using the 'disabled accessibility' search filter or other similar wording? *

(if yes, check the box)

if not, why

11) am I overall satisfied with the service received? *

(if yes, check the box)

if not, why

Additional notes

Name *

Name

Last name

Email *

GDPR Agreement *

I agree to send the survey